Returns and Refund
Inspecting Your Flowers
- For in-store orders, please carefully inspect the product upon pickup, including whether the design meets your expectations and the freshness of the flowers.
- Please only accept the product after confirming your satisfaction. If you are dissatisfied with any aspect of the product, you may refuse to accept it and decline payment or request a refund.
- For delivery orders, you may request that we send you a photo of the product before delivery for your review.
Returns and Exchanges
Non-Returnable Items
- Perishable goods such as fresh flowers, preserved flowers, plants or custom-made arrangements cannot be returned.
- Custom or personalized orders (e.g., bespoke floral arrangements) are final sale and not eligible for return or refund unless damaged or faulty upon delivery.
- Gift cards and sale items are non-refundable.
Eligibility for Returns
- Except for the non-returnable items, other products can be returned if the following conditions are met.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
- The item must be returned within 7 days of purchase with a valid receipt or proof of purchase.
Refund
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5 business days. Customers can choose to received the refund by providing a bank account or via the original payment method.
Shipping for Returns
- Customers are responsible for return shipping costs unless the item is defective or the return is due to a wrong order.
- For returns involving fragile items, please use protective packaging to prevent damage during transit.
Contact Us
- If you have any questions regarding your order, products, refunds or returns, you are always welcome to reach out to us. You may call us at (02) 6282 0950 or email us to au424910086@gmail.com.
